Contact
Contact
One address, and a person on the other end of it. Refunds, license keys, bugs, or a question about what Carry does with your data — all of it goes to the same place.
It's one person, not a ticket queue, so please give it a day or two. There's no contact form, no chat widget and no account to make — a plain email is the fastest way through.
What to write about
Refunds
Within 14 days of buying, email us and we refund in full — no questions, no reason needed. Include the email address you bought with so we can find the order.
Read the refund policyYour license key or devices
Your key, your 5 device slots and your invoices are all self-serve in your Polar account — sign in with the email you bought with. Write to us if you can't get in, or if the key never arrived.
Open your Polar accountSomething broke
Tell us which provider (ChatGPT, Claude or Grok), what you expected, and what you got instead. A screenshot of the popup helps more than anything else.
Privacy and your data
Carry has no server and never uploads a conversation — the full account of what stays on your machine is written down. If something there is unclear, ask.
Read the privacy policy
Carry stays on your machine — nothing you write to us gives us access to your conversations, because there is no server holding them.